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TERMS AND CONDITIONS OF MINIATURIA.EU ONLINE STORE

Effective date: 09.04.2026

Version: 1.0

§ 1. General provisions​§ 2. Technical requirements§ 3. Purchases in the Store§ 4. Personalized Goods (made to individual order)§ 5. Payments§ 6. Delivery and order fulfillment§ 7. Right of withdrawal from the contract§ 8. Exceptions to the right of withdrawal§ 9. Complaints — non-conformity of Goods with the contract§ 10. Personal data§ 11. Out-of-court dispute resolution§ 12. Final provisionsAPPENDIX NO. 1 — MODEL WITHDRAWAL FORM

§ 1. General provisions​

  1. These Terms and Conditions set out the rules for using the online store operating at​ https://miniaturia.eu ("Store"), including the rules for concluding distance sales contracts, placing orders, delivery, payments, withdrawal from contract, and the complaint procedure.

  2. The Store is operated by: MINIATURIA x AIRLAB Spółka z Ograniczoną Odpowiedzialnością (limited liability company) with its registered office in Wrocław at ul. Stanisławowska 47, 54-611 Wrocław, Poland, entered into the register of entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register, under KRS no. 0001192690, NIP: 8943268068, REGON: 542660024, share capital: PLN 5,000.00 paid in full (hereinafter: the "Seller").

  3. The Seller may be contacted:
    1. by e-mail: info@miniaturia.eu
    2. by phone: +48 724 370 325 (charged at the Customer's operator rate)
    3. in writing: MINIATURIA x AIRLAB sp. z o.o., ul. Stanisławowska 47, 54-611 Wrocław

  5. Definitions used in these Terms and Conditions:
    1. Consumer — a natural person performing a legal act with the Seller not directly related to their business or professional activity (Art. 22¹ of the Polish Civil Code).
    2. Entrepreneur with consumer rights — a natural person concluding a contract directly related to their business activity, where the content of that contract shows that it does not have a professional character for them, pursuant to Art. 38a of the Consumer Rights Act.
    3. Customer — a Consumer, Entrepreneur with consumer rights, or a business Customer placing an order in the Store.
    4. Goods — movable items offered in the Store, including products made using 3D printing technology (SLA and FDM).
    5. Personalised Goods — oods made to the Customer's individual specification or serving to satisfy their individualised needs, priced individually.
    6. Sales Agreement — a distance contract concluded between the Customer and the Seller via the Store.
    7. Consumer Rights Act — the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827, as amended).
    8. GDPR — RRegulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.

  7. The Terms and Conditions are made available free of charge in a manner that allows them to be downloaded, saved, and printed, in accordance with Art. 8 sec. 1 point 2 of the Act of 18 July 2002 on the provision of electronic services.

§ 2. Technical requirements

  1.  The following are required to use the Store:
    1. a device with Internet access,
    2. an up-to-date web browser (Chrome, Firefox, Safari, Edge, or equivalent) with JavaScript and cookies enabled,
    3. an active e-mail account,
    4. in the case of purchases — an active phone number for notifications regarding order fulfillment.

  3. The Seller exercises due care to ensure that the Store can be used with all popular hardware and software configurations. However, the Seller does not guarantee compatibility with every possible configuration. 

§ 3. Purchases in the Store

  1. Information about Goods posted in the Store (descriptions, photos, prices) constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Polish Civil Code, and not an offer within the meaning of Art. 66 of the Polish Civil Code.

  2. Prices of Goods are given in Polish zloty (PLN) or euro (EUR), depending on the Store's language settings, and include all components, including VAT. Prices do not include delivery costs, which are indicated during the order placement process before the order is confirmed.

  3. The Seller is an active VAT taxpayer.

  4. Orders may be placed 24 hours a day, 7 days a week, subject to technical breaks.

  5. Orders in the Store may be placed without creating an account (guest purchase) or after registering a Customer account.

  6. To place an order, the Customer:​
    1. selects the Goods and adds them to the cart,
    2. provides the data necessary to fulfill the order (first name, last name, delivery address, e-mail address, phone number, and, where applicable, invoice details),
    3. selects the delivery method and payment method,
    4. accepts the Terms and Conditions and the Privacy Policy,
    5. confirms the order by clicking the "Order with obligation to pay" button (or equivalent).

  8. The Sales Agreement is concluded when the Customer receives an e-mail confirming that the order has been accepted for fulfillment.

  9. The Seller will send the Customer confirmation of conclusion of the contract on a durable medium (e-mail), in accordance with Art. 21 sec. 1 of the Consumer Rights Act.

§ 4. Personalized Goods (made to individual order)

  1. The Seller also offers Personalized Goods, i.e. products made according to the Customer's individual specification or serving to satisfy individualized needs.

  2. An order for Personalized Goods is placed after prior contact with the Customer to determine the specification, price, and fulfillment time. The individual quotation becomes binding after mutual acceptance by electronic means.

  3. The Customer acknowledges that, pursuant to Art. 38 point 3 of the Consumer Rights Act, the right of withdrawal from a distance contract does not apply to the Consumer in relation to a contract where the subject of performance is a non-prefabricated item manufactured according to the Consumer's specification or serving to satisfy their individualized needs.

  4. Information about the absence of the right of withdrawal is clearly provided to the Customer before conclusion of the contract concerning Personalized Goods, and the Customer confirms that they have read it before placing the order.

§ 5. Payments

  1. Available payment methods include:
    1. Payment card (Visa, Mastercard) and digital wallets (Apple Pay, Google Pay) — via the payment operator Stripe Payments Europe, Limited (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland),
    2. Traditional bank transfer to the Seller's bank account (details provided in the order confirmation e-mail),
    3. Other payment methods — as made available by the Seller, of which the Customer will be informed during the order placement process.

  3. The Customer should make payment within 7 calendar days from the date of conclusion of the Sales Agreement. If this deadline passes without payment, the Seller may withdraw from the Sales Agreement by informing the Customer electronically.

  4. The invoice documenting the sale is issued in accordance with applicable legal provisions, in particular the Act of 11 March 2004 on tax on goods and services and the provisions concerning the National e-Invoicing System (KSeF).

  5. In the case of a Customer who is a Consumer (a natural person not conducting business activity or making a purchase for purposes unrelated to business activity), the Seller issues an invoice at the Customer's request submitted before or during order placement. The Seller voluntarily issues consumer invoices using the National e-Invoicing System (KSeF), in accordance with Art. 106ga sec. 4 of the Act on tax on goods and services. A visualization of the structured invoice (a PDF file containing the KSeF identification number and a QR code enabling verification of the document in KSeF) is provided to the Customer electronically to the e-mail address indicated in the order, to which the Customer consents by accepting the Terms and Conditions. The original document remains the structured invoice registered in KSeF.

  6. In the case of a Customer who is an entrepreneur (including an Entrepreneur with consumer rights making a purchase for purposes related to their business activity), the Seller issues an invoice using the National e-Invoicing System (KSeF), in accordance with Art. 106ga sec. 1 of the Act on tax on goods and services. The structured invoice is made available to the Customer in KSeF and is deemed issued and delivered when it is assigned a KSeF identification number (KSeF number). Additionally, the Seller may provide the Customer with a visualization of the invoice (PDF file) electronically to the indicated e-mail address, provided that the original document remains the structured invoice registered in KSeF.

  7. The Customer is obliged to correctly identify themselves during the order placement process by indicating whether they are making a purchase as a Consumer or as an entrepreneur, and, in the case of a purchase made as part of business activity, to provide the NIP number and other data necessary to issue the invoice. The Seller is not liable for the consequences of the Customer providing false or incomplete data, including the need to issue a corrective invoice.

§ 6. Delivery and order fulfillment

  1. The Seller delivers within the territory of the Republic of Poland, the European Union, and third countries (international shipping).

  2. Available delivery methods:
    1. InPost — parcel lockers, courier,
    2. DPD — courier,
    3. DHL — international courier,
    4. Poczta Polska — registered shipment.

  4. Delivery costs are provided during the order placement process, before final confirmation of the order. Costs depend on the selected delivery method, weight, dimensions of the shipment, and destination country.

  5. The order fulfillment time includes:
    1. order preparation time (3D printing and finishing): normally 1–7 business days for catalog Goods, longer for Personalized Goods (the deadline is agreed individually),
    2. carrier delivery time: according to the declared delivery time of the selected carrier (usually 1–5 business days within Poland, 3–10 business days within the EU, 7–21 business days outside the EU).

  7. In the case of shipping outside the European Union, the Customer may be charged customs duties, import taxes, or other administrative fees of the destination country. These fees are not included in the price of the Goods or delivery costs and are borne by the Customer.

  8. If the shipment is not collected and is returned to the Seller, the Seller contacts the Customer to determine further action. The Customer bears the costs of reshipping.

§ 7. Right of withdrawal from the contract

  1. A Consumer and an Entrepreneur with consumer rights who concluded a distance Sales Agreement may withdraw from the contract within 14 calendar days from the date of receipt of the Goods, without giving any reason and without incurring costs, except for the costs specified in sec. 7 and 8 below (Art. 27 of the Consumer Rights Act).

  2. The withdrawal period begins on the day the Goods are taken into possession by the Consumer or by a third party indicated by the Consumer other than the carrier. In the case of a contract covering multiple Goods delivered separately, in batches, or in parts — the period begins when the last Good, batch, or part is taken into possession.

  3. To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by an unequivocal statement sent to:
    1. e-mail: info@miniaturia.eu
    2. by post: MINIATURIA x AIRLAB sp. z o.o., ul. Stanisławowska 47, 54-611 Wrocław

  5. The Consumer may use the model withdrawal form attached as Appendix no. 1 to these Terms and Conditions, but this is not mandatory.

  6. To meet the withdrawal deadline, it is sufficient to send the statement before the deadline expires.

  7. In the event of withdrawal from the contract, the Seller returns to the Consumer all payments received, including the cost of delivering the Goods (except for additional costs resulting from the Consumer's choice of a delivery method other than the least expensive ordinary delivery method offered by the Seller), without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the decision to withdraw.

  8. The Seller makes the refund using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer expressly agreed to another solution. In any case, the Consumer does not incur any fees in connection with the refund.

  9. The Seller may withhold the refund until the Goods are received or until proof of return shipment is provided, whichever occurs first.

  10. The Consumer is obliged to return the Goods to the Seller without undue delay, but no later than 14 days from the day on which they withdrew from the contract. To meet the deadline, it is sufficient to send back the Goods before the deadline expires. The Goods should be returned to the following address: MINIATURIA x AIRLAB sp. z o.o., ul. Tęczowa 83H/88, 53-601 Wrocław.

  11. The Consumer bears the direct costs of returning the Goods.

  12. The Consumer is liable for any decrease in the value of the Goods resulting from using them in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Goods.

§ 8. Exceptions to the right of withdrawal

Pursuant to Art. 38 of the Consumer Rights Act, the Consumer does not have the right to withdraw from a distance contract, in particular in relation to contracts:


  1.  where the subject of performance is a non-prefabricated item manufactured according to the Consumer's specification or serving to satisfy their individualized needs (art. 38 pkt 3) — this applies in particular to Personalized Goods offered by the Seller, including 3D prints made to individual order;

  2. where the subject of performance is an item that deteriorates quickly or has a short shelf life;

  3. where the subject of performance is an item delivered in sealed packaging which, after the packaging is opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery;

  4. where the subject of performance consists of items which, after delivery, due to their nature, become inseparably combined with other items.

§ 9. Complaints — non-conformity of Goods with the contract

  1. The Seller is obliged to deliver Goods that conform to the contract. In the event of non-conformity of the Goods with the contract, the Consumer and the Entrepreneur with consumer rights have the rights specified in Chapter 5a of the Consumer Rights Act (Art. 43a–43g), effective from 1 January 2023.

  2. The Seller is liable for any non-conformity of the Goods with the contract that exists at the time of delivery and is revealed within 2 (two) years from that time.

  3. In the event of non-conformity of the Goods with the contract, the Consumer may first demand:
    1. repair of the Goods, or
    2. replacement of the Goods with new ones.

  5. If repair or replacement is impossible or would require excessive costs for the Seller, as well as in other cases specified in Art. 43e of the Consumer Rights Act, the Consumer may demand:
    1. a price reduction, or
    2. withdrawal from the contract, where the non-conformity is material.

  7. A complaint may be submitted:​
    1. by e-mail: info@miniaturia.eu
    2. in writing: MINIATURIA x AIRLAB sp. z o.o., ul. Stanisławowska 47, 54-611 Wrocław

  9. In the complaint, the Consumer should provide: first name and last name, address, order number, description of the non-conformity, demand, and, where possible, attach photos.

  10. The Seller reviews the complaint within 14 calendar days from the date of receipt. Failure to respond within this period means that the complaint is considered justified.

  11. The costs of delivering the complained-about Goods to the Seller are borne by the Seller.

  12. In the case of B2B sales (a Customer who does not have the status of Consumer or Entrepreneur with consumer rights), the Seller's liability under statutory warranty is excluded pursuant to Art. 558 § 1 of the Polish Civil Code.

§ 10. Personal data

  1. The controller of Customers' personal data is the Seller, i.e. MINIATURIA x AIRLAB sp. z o.o. with its registered office in Wrocław.

  2. Detailed information concerning the processing of personal data is included in the Privacy Policy available at: miniaturia.eu/privacy-policy

  3. Providing personal data is voluntary, but necessary to conclude and perform the Sales Agreement.


§ 11. Out-of-court dispute resolution

  1. The Consumer may use out-of-court methods of complaint handling and pursuing claims, including:
    1. submitting an application for dispute resolution to a permanent consumer arbitration court operating at the Voivodeship Inspector of the Trade Inspection (WIIH),
    2. submitting an application to initiate mediation proceedings to the Voivodeship Inspector of the Trade Inspection,
    3. using the assistance of a District (Municipal) Consumer Ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Federation of Consumers — www.federacja-konsumentow.org.pl).

  3. An online dispute resolution platform for disputes between consumers and businesses at EU level (ODR platform) is available at https://ec.europa.eu/consumers/odr . The ODR platform is an interactive and multilingual website with a one-stop-shop for consumers and businesses seeking out-of-court dispute resolution.

  4. The Seller's e-mail address for contact regarding matters related to the ODR platform:  info@miniaturia.eu


§ 12. Final provisions

  1. In matters not regulated by these Terms and Conditions, Polish law applies, in particular the Polish Civil Code, the Consumer Rights Act, the Act on the provision of electronic services, and the GDPR.

  2. The Seller reserves the right to amend the Terms and Conditions for important reasons, in particular changes in legal provisions, changes in the manner of providing services, or changes in the scope of Goods offered in the Store. An amendment to the Terms and Conditions enters into force on the date indicated by the Seller, not earlier than 14 days from the date of publication on the Store website. Orders placed before the effective date of amendments to the Terms and Conditions are fulfilled on the basis of the Terms and Conditions in force on the date the order was placed.

  3. Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.

  4. The Terms and Conditions enter into force on 09.04.2026.

  5. In the event of discrepancies between the Polish and English language versions of the Terms and Conditions, the Polish version shall prevail.


APPENDIX NO. 1 — MODEL WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)


Addressee:

MINIATURIA x AIRLAB sp. z o.o.

ul. Tęczowa 83H/88

53-601 Wrocław

e-mail: info@miniaturia.eu


I/We(*) hereby inform you of my/our(*) withdrawal from the sales contract for the following items(*):​


............................................ ........................................


Date of contract conclusion(*)/receipt(*):


............................................ ........................................


Consumer's/Consumers' first name and last name:


............................................ ........................................


Consumer's/Consumers' address:


............................................ ........................................


Order number:


............................................ ........................................


Consumer's/Consumers' signature *(only if this form is submitted in paper form)*:


............................................ ........................................


Date:


............................................ ........................................


*(*) delete as appropriate*